I spend a lot of time talking to students and co-workers about the importance of situational awareness and being prepared for difficult situations, including conflicts.  An unfortunate fact of life is that we will encounter toxic individuals who can cause us great emotional stress with potential negative effects on our personal and professional lives.  This article offers great advice!

https://www.linkedin.com/pulse/article/20141020140349-50578967-how-successful-people-handle-toxic-people?trk=tod-home-art-list-large_0